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Services

Veterinary Support

  • Behavior Consultations and Physical Exams
  • Behavior Modification Programs
  • Medication Management
  • Environmental Enrichment
  • Preventive Behavior Counseling
  • Referral to Specialists
  • Educational Insights and Resources

Available Veterinary Services

À la carte (available in our New Jersey and Westchester locations only): Clients are billed individually for every procedure, medication, test, or consultation their pet receives.

Concierge Service (Available in our NYC location only): Veterinary services are bundled into comprehensive care plans. Clients pay a set fee for a package of services tailored to their pet’s needs. Benefits include:

  • Priority access to appointments, like monthly tele-medicine progress exams
  • Membership for access to our expansive veterinary behavior educational materials
  • 24/7 online support from veterinary professionals
  • Monthly subscription which provides a structured approach with bundled services and cost savings for clients committed to proactive pet care

The Concierge Service is available on a limited basis, subject to schedule availability. Once our schedules reach capacity, we will maintain a waitlist.

How to Get Started

Contact us via our convenient website chat feature to set up an Initial Consultation with one of our skilled veterinarians. If you have additional questions, please chat us and we will be happy to provide a prompt response!

Already Completed an Initial Consultation?

Enroll in Concierge

 

What’s the difference between an Initial Consultation and our NYC Concierge Service?

What To Expect

Before the Appointment:

Before your veterinary consultation, your Behavior Veterinarian will review your initial history form.  It’s a little long, but the more detailed you are the better your team can support you!   They may have a few brief follow up questions for you during the consultation, however, going into your appointment they will have a thorough picture of your goals and your pet’s history.

Appointment Day Checklist:

Behavior Medications: Give any prescribed behavior medications as directed by your primary vet.
Walking Tools and Muzzles: Bring walking tools or muzzles you currently use or have used in the past.
Medication Bottles: Bring any medication bottles your pet is currently taking.
Favorite Toys: Bring familiar toys to help your pet feel at ease.
Food and Treats: Bring some of your pet’s regular food and favorite treats.
Small Dogs in Carriers: Make sure they wear a leash attached to their collar or harness.

Medical Assessment:

It is important to rule out any underlying medical conditions that could be contributing to behavioral issues. Before your Initial Consult, your Behavior Veterinarian will review all submitted medical records. They will speak with you about your pet’s health and assess if your pet can tolerate a physical exam with minimal fear and stress. If so, your Behavior Veterinarian will do a physical exam and perform any recommended diagnostics, such as laboratory work.

Choosing Treatment:

After the Medical Assessment, your Behavior Veterinarian will make a diagnosis and outline treatment options. These may include medications, supplements, and diet changes, as well as additional diagnostics with your regular vet or a specialist to further rule out medical issues. Every patient and family is different and your Behavior Veterinarian will help guide you to the best treatment options for your family.

After Your Appointment:

You will receive a detailed Treatment Plan.  If you don’t already work with a trainer that we know is capable of working with advanced behavior issues, your Behavior Veterinarian will recommend  you work with one of our Behavior Consultants.

Progress Exams:

Progress Exams are the best way to refine treatment and meet goals.  Meet with your Behavior Veterinarian to assess progress and decide on next steps.  Progress Exam frequency depends on how you decide to work with us.  Generally, more frequent contact leads to faster results!

Graduation:

When you feel you have reached your goals and no longer require our assistance, we will transfer your care back to your primary veterinarian for all future follow-ups.

FAQ's

What’s included in the Concierge service?

  • Monthly Telemed Progress Exams/Treatment Appointments with your Behavior Veterinarian if you desire
  • 24/7 access to our veterinary support partners for after-hours triage
  • Electronic communications with your clinical team as needed during regular business hours, returned within 24/48 business hours
  • Refills as needed, generally arranged during monthly Progress Exams/Treatment Appointments (through approved pharmacies)
  • VIP Scheduling/Express Pass – go to the top of the wait list for any services
  • No commitment required.  Graduate at any time
  • Education: Open office hours (topic based) with a Behavior Vet
  • Education: Open office hours (topic based) with a Behavior Vet Trainer
  • Education: Virtual self-paced classes
  • Education: Resource library
  • Education: 40% Discount for upcoming online events and canned content
  • Education: 10% Discount for in-person events

 

What happens if I miss my monthly Concierge appointment?

With the Concierge service, time for your monthly appointment is reserved for you.  Appointments can be rescheduled up to 72 business hours before your scheduled appointment.  Should you be unable to make your appointment for the month, don’t worry; we’ll reschedule it for the following month. Please note missed or rescheduled monthly appointments can’t be carried over to the next month. Attending each appointment promptly is crucial for the quickest and most effective enhancements in your pet’s well-being.  You will need to see your Behavior Veterinarian once yearly in-person to maintain the veterinarian-client-patient relationship.

 

How does the A La Carte service in New Jersey and Westchester work?

After your in-person appointment, schedule your telemedicine appointments at least every 3 months.  Refills, treatment updates and changes, and questions will be managed in real time during your appointments.  Technicians will be available for triage during regular business hours.  See your Behavior Veterinarian in-person once yearly in order to continue treatment.

 

What if I don’t want to join the Concierge service in New York City?

We are happy to help you graduate back to your regular veterinarian or transition to a different behavior service at your request.

Here is a nationwide directory for Veterinary Behaviorists: https://www.dacvb.org/search.

Once you leave the service you can return at any time as long as there are openings in the schedule for In-Person Progress Exams.  If our client list is full, we will add you to the wait list.

If you are not working with the Concierge service, all refills, treatment updates, and changes will be done at In-Person Progress Exams.